FREQUENTLY ASKED QUESTIONS
You can place your order online at eaglerebirth.com anytime.
You can track your orders by logging into your account and checking the individual order status. Your order number is located in the order confirmation email received from Eagle Rebirth Golf after placing your order. Don't have an account? Click Here
Once your online order has been submitted, our order fulfillment process begins and no changes can be made to your order. To cancel an order, you will need to process a return and request a refund.
Once your online order has been submitted, our order fulfillment process begins and no changes can be made to your order. You may return your items for exchange or refund, subject to our Returns Policy. If you receive a damaged or defective item from us, we will replace the product at no additional cost to you.
Thanks for your interest in ERG, Coach! We do support high school and collegiate golf programs and ask that the coach emails email@example.com. to inquire about our Team Golf Sales Program. Please note that we will require an education or school affiliated email address (for example .edu) Best of luck with your season!!!
Orders are shipped every business day (Monday-Thursday excluding holidays). All in stock Standard orders will be shipped within 2-3 business days following credit card authorization and verification. Exceptions to this include orders that are placed on Friday after 3:30 PM PT, over a weekend or on a holiday, as well as any order requiring special handling such as custom options (length/lie angle adjustments or custom shafts/grips, etc.).
All in stock standard orders with UPS Express shipping placed before 12:00 PM PT will ship the same day.
Depending on the shipping service provider for your order, a package may be left without a signature at the discretion of the shipping service provider. Unfortunately, eaglrebirth.com can do nothing to prevent this from occurring.
To locate an authorized ERG Golf fitting location in your area, we ask that you please refer to our dealer locator.
Congratulations!! We will do our best to get something sent out to you, depending on the number of requests received and promotional items available at the time. We ask that you please send the details of your hole in one along with provide the following information to firstname.lastname@example.org
1. ERG product used:
2. Customer Name:
3. Address (no PO boxes):
4. Phone number:
5. Hole Number/ Yardage:
6. Golf Course:
7. Date of Hole-In-One (Month, Date, Year. For Example January 1, 2020)
While the stock version of your custom club may be available, please keep in mind we are building your club specifically for you. If you would like to know the progress of your order, please contact our customer service team.
All of our authorized dealers will allow you to test our new products. Please use the dealer locator to find the nearest retailer to you.
Wipe down the golf club with a wet towel after every shot. To clean the grooves, use a nylon brush, and never use a steel brush. You can use mild soap and water when needed.
Yes, because ERG is designed for the avid player, it is important that we provide clubs that comply with USGA Rules: and we do. We believe everyone should play by the rules.
Your professional fitter and you will determine the best head for you. The criteria for determining the club head best suited for you is the club head that produces the most consistent and longest shots. To do this, you're professional club-fitter will use impact tape on the face to determine you're centeredness of hit with our extensive product line.
Although you may pay a fee for a club fitting session, custom golf equipment will save you money in the long run and will dramatically improve your game. And, with ERG, the clubs are often less expensive than the "big brand" clubs.
It just makes sense that if you are fitted into the ideal club from the outset, you don't have to look to replace it or re-shaft it. If you don't play a 3 or 4 iron, why pay for them? With custom clubs, you will only order the irons you need: mix and match irons, carry more wedges, the options are limitless. Customization really saves in the long run!
Most professional club fitters will not be able to tell you exactly how much a new club will cost you prior to a fitting because they won't know what model, shaft, grip, and what adjustments will be right for you. But you certainly can, and should, ask for a estimate before you begin the fitting process.